This bi-annual survey was designed to create a benchmark of the value added services that electrical distributors are currently offering their customers.
The findings help to facilitate effective communication of the value of services provided by the electrical distribution channel. Expanding the conversation of "value" to your customer, your employees, and to the "channel" as a whole, it allows individual electrical distributors to evaluate where they are today and to develop a possible road-map in offering new services in the future.
Over 190 NAED members participated in the 2016 survey and gave insights in regards to their services, pricing structure, and where they plan to go in the future. A few notables includes:
• Lighting layout and design remains the most common service by electrical distributors (73%)
• Vendor Managed Inventory (VMI) is offered by 58% of those in the survey, but only 2% charge a specific fee for the service