Value Added: Assessing New Service Offerings

Electrical distributors who work to improve services will be rewarded with reduced processing costs and better customer satisfaction and revenue streams from customers who value service.

This report addresses the importance of evaluating and ranking basic services' satisfaction and importance by customer segment; how to develop benchmarks for service costs and areas where services are insufficient; and how to best identify and produce a new service development process.

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  Primary Subject Area:

  Business Profitability 
  Sales & Marketing 


  Prepared by:
  Indian River Consulting Group

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