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Value-Added: Assessing New Service Offerings of Electrical Distributors
Electrical distributors who work to improve services will be rewarded with reduced processing costs and better customer satisfaction and revenue streams from customers who value service. Research conducted by Scott Benfield of Benfield Consulting educates electrical distributors on the best practices in service offerings.
Research Deliverables:
- Evaluate and rank basic services' satisfaction and importance by customer segment
- Develop benchmarks for service costs and areas where services are insufficient
- Identify and produce a new service development process
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Articles from tED magazine
What New Services Would Customers Like to See? (May 2007)
Uncover Savings in the Cost of Providing Services (March 2007)
Adding Value: Services that Customers Desire Most (January 2007)
The Service Challenge: Identifying Profit Opportunity (November 2006)
Assessing the Value in Value-Added Services (November 2005)
The full report can be downloaded from the NAED Learning Center. To obtain a hardcopy of the full report, contact NAED Customer Service by email at customerservice@naed.org or by phone at 888-791-2512.