NAED 2007 Annual Meeting
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Saturday, May 17
1:00 - 6:00 p.m. — Registration/NAED Knowledge Store

3:00 - 4:30 p.m. — Concurrent Education Session

How to Prosper from the Top 2008 Technology Trends
Susan E. Aldrich -Senior Vice President and Consultant, Patricia Seybold Group
There are always waves of new technologies, but only some of them have the potential to significantly impact how you and your customers do business, your competitive advantage, and your opportunities. To prosper, you first need to know which technologies are going to have the greatest impact. Aldrich's expertise includes customer self-service, information management and technologies and practices for monitoring, measuring, and managing the Quality of Customer Experience SM(QCE). Her clients include Monster.com, John Hancock, HP, Cisco, and more

 

In this session, you will learn:

• The top technology trends that will be important to you and your customers in 2008-2010
• New business opportunities created by those technologies
• What practical steps you can take to seize the opportunities


3:00 - 4:30 p.m. — Concurrent Education Session

Set Your Company Apart with NAED Industry Certification
John Kiso - NAED Educational Program Manager
Differentiation. How do you set yourself apart? Performance standards. How do you make sure that your associates measure up? NAED industry certification will measure performance standards of key electrical distribution positions. By attaining industry certification your associates will showcase their value. Distributors and manufacturers with these credentialed associates will set themselves apart and the entire distribution channel will recognize your value. Attend this session to discover how you can position your company to reap the rewards of industry-certified associates.

 

Key electrical distribution positions for certification include:
• Outside Sales
• Inside Sales
• Branch Manager
• Warehouse Manager

3:00 - 4:30 p.m. — Concurrent Education Session

Forging Effective Partnerships within New Supply Chain Structures
Bob Ashby - Industrial Practice Manager, Frank Lynn & Associates, Inc.
Large end-users in construction and industrial markets are now employing more sophisticated procurement processes. They also have more tools and information available than ever before. This dynamic has led to a range of new supply chain structures--from manufacturer rebates and direct material sales in construction markets to integrated supply and outsourced procurement structures in industrial markets.

 

This session will examine:
• Various roles that suppliers and distributors can play in which they can position themselves to deliver the most value…and the most profitability
• End-user and supplier survey results from construction and industrial markets

Evening Open for Associate Member and Allied Partner Events
Sunday, May 18
7:30 a.m. - 6:00 p.m. Registration/NAED Knowledge Store

7:30 - 9:00 a.m. Manufacturers Council Annual Update (formerly Suppliers Session)

This year's Manufacturers Council Annual Update is about being involved, committed, and moving forward. Meet your new council members and find out the latest happenings that affect the profits and activities of the manufacturers/suppliers in our channel. Ask your own questions of the council and offer up your own ideas, too.

In this session, you will:
• Hear results from the second Annual Survey of NAED Suppliers
• Learn about the new Manufacturers Council online forum - a way to establish two-way communications with the Council, 24/7
• Get up to date on the new orientation process for new manufacturer members - a route to cutting through the clutter for the first time attendee
• Get a progress report on a new initiative to increase sales of electrical products through distributionLife Upgrades: Electrical Options For Better Living
• Learn the latest on the key NAED task force initiatives that directly affect you and your company

8:00 a.m. - Noon Concurrent Education Workshop
Challenging 10 Sacred Cows of Distributor Profitability
Brent R. Grover - Managing Partner of Evergreen Consulting, LLC, NAW Institute for Distribution Excellence Fellow, and author of several NAW books including the new three-volume "Official Guide to Wholesale Distributor Financial Management"
This financial management workshop will challenge 10 "sacred cows" about electrical distributor profitability, such as: Why do you offer cash discounts to your customers? Why don't you use add-on charges on your invoices? Why do you pay your sales reps commissions on money-losing orders? Grover will include material from his new NAW book, Official Guide to Wholesale Distributor Financial Management. You will be asked to stretch your thinking (and put pencil to paper with workbook exercises that will help you understand why you don't make money).

In this workshop you will gain valuable insights into:
• Corporate governance - how to set up a "real" board
• Strategic planning - how to create a "one page" strategic plan
• Growth through acquisition - how to make a filter to screen acquisition targets
• Incentive compensation for salespeople - how leading companies pay their reps
• Strategic pricing - why this is probably the greatest profit opportunity you have

8:00 a.m. - Noon Concurrent Education Workshop

Debunking the Great Profit Myths in Distribution
Dr. Al Bates - Chairman and founder of the Profit Planning Group
One of the interesting dilemmas in distribution is that there is a serious disconnect between what managers think drives profit and what actually drives profit. The underlying issue is that managers are relying on conventional wisdom passed down from one generation of managers to the next. Instilling a new set of priorities within the management team requires at least three critical factors.


In this workshop you will gain valuable insights into:
Understanding—Making sure that every manager within the firm has a common understanding of profit issues. Typically the CFO carries the greatest workload in educating the management team
Motivation—Some things may have a large impact on profit, but are no fun to deal with. Lowering expenses is a classic example. It is necessary to create a desire to improve as well as an understanding of the need to improve.
Reward—There must be a direct linkage between results produced and compensation levels of the managers making the changes

8:00 a.m. - Noon Concurrent Education Workshop

How to Design Effective Incentive Structures
Michael Marks - Managing partner of Indian River Consulting and author of What's Your Plan? Smart Sales Force Compensation in Wholesale Distribution, now in its fifth printing
Which is better, a straight commission or a salary plus a bonus? The industry debate on the right sales incentive program is full of strong opinions and little data. Join Michael Marks for a disciplined look at the effectiveness of sales incentive programs in wholesale distribution. There is a right way to develop sales incentive effectiveness and there is nothing magic about it. The process is hard work and it needs to involve much modeling and many executives in the firm. Participants will receive copies of all presentation materials including the best practice audit manual described in Marks' new book.

 

In this workshop you will learn:
• The difference between effective sales quotas and "rectal forecasts"
• Why call reports are often the closest a sales rep will ever get to a Pulitzer prize in literature
• How to identify the activities that create results and then manage and allocate those activities accordingly
• Why it's important to consider that all dollars of gross profit are not created equally before determining incentive practices

9:30 - 11:30 a.m. — Peer Networking Groups (Distributors and Manufacturers Meet Separately)

Peer networking groups give distributors and manufacturers an excellent opportunity to have one-on-one conversations with non-competing peers in roundtable discussions. Share in this mutual exchange of ideas, information, and best practices while you forge new relationships and reinforce existing ones.

Separate registration required.
Click here for form.

11:30 a.m. - 1:00 p.m. Women in Industry Networking Luncheon

The ART of Influencing People to Follow Your Lead
Christine Corelli - President of Christine Corelli & Associates, Inc., and author of
Wake Up and Smell the Competition and The Art of Influencing Customers to BUY from YOU

Join your industry peers for a fantastic NAED networking opportunity. Plus, you'll hear an engaging and compelling presentation that will help you in your leadership roles. Corelli will share techniques on how to make a powerful impact when communicating. You'll not only learn tips on this topic, but many of the finer points Corelli has learned during her successful career as a professional speaker, author, and advisor to executives, business owners and sales managers in a wide variety of industries.


In this networking session, you will learn how to:
Separate registration required.
Click here for form.
Grab and hold any group of people
• Influence them to follow your lead, and sell your ideas and products
• Build strong business relationships

1:00 - 2:40 p.m. — Concurrent Educational Session

More to the Bottom Line: Customer Profitability Analysis for Distributors
Brent R. Grover - Managing Partner of Evergreen Consulting, LLC, NAW Institute for Distribution Excellence Fellow, and author of several NAW books including the new three-volume "Official Guide to Wholesale Distributor Financial Management"
Discover a whole new way of looking at and serving your customers. Customer profitability information, with relentless attention toward operating profit (not gross profit) can be the foundation of a powerful strategy for distributors. Grover's presentation, based in part on his book of the same name, is a "how-to" guide to the four phases of customer profitability analysis for electrical distributors.


In this session, you will learn how to:
• Measure operating profit for customers and groups of customers
• Rank customers by operating profit
• Segment customer groups based on profit potential
• Develop sales policies and processes that focus on operating profit as well as building sales and gross margin

1:00 - 2:40 p.m. — Concurrent Educational Session

Emerging Opportunities in Today's Mergers & Acquisitions Environment For Electrical Distribution
Michael Marks - Managing partner of Indian River Consulting
The electrical distribution industry continues to consolidate, both on the wholesaler and the manufacturer level. As outside interest continues to grow, industry insiders are impacted in one of three ways. They can become acquirers, they can seek to be purchased, or they can deal with the competitive pressures of acquired competitors. For some this is good, for some this is bad, but for all, it is different. This session will demystify the money and how the process works, whether a buyer or seller. Participants will receive a scenario planning process to capitalize on both customer, distributor and supplier opportunities created by M&A market disruptions.

Hear a frank "under-the-covers" examination of the process including:
• valuations
• funding
• fees
• value creation strategies

1:00 - 2:40 p.m. — Concurrent Educational Session

Getting Paid for What You Do
Dr. Al Bates - Chairman and founder of the Profit Planning Group
Electrical distributors provide a wide array of services for their customers. This service profile has a strong tendency to expand every year. However, distributors have been reluctant to charge adequately for their services. As a result, there is a serious imbalance between services and revenue.



This session will attack the problem by examining three key issues:
Set a Profit Target—The first thing that every firm should do each year is determine how much profit it is going to generate. If you don't develop a profit-first mentality, profit simply ends up being whatever is left over at the end of the year.

Review Order Economics—Most firms are plagued by a large quantity of small orders. With proper planning, you can consolidate your purchases into fewer, larger, less frequent orders; improving profitability for you and your customer.

Pass Along Price Increases—At present there is a significant upward pressure on prices, particularly for copper and steel. It is simply not possible for firms to absorb any significant portion of price increases.


3:00 - 5:00 p.m. Opening General Session

Kick off the conference with this special opening general session that mixes history with HIGH ENERGY!

 

 

Keynote Presentation

Empires of Light
Dr. Jill Jonnes - Historian and author of Empires of Light: Edison, Tesla, Westinghouse and the Race to Electrify the World
In this fascinating presentation, Jonnes will introduce you to the three giants who created the electrical industry: Thomas Edison, "the Wizard of Menlo Park," who was the nation's greatest inventor, creator of the incandescent light bulb, and the first central DC power station; Nikola Tesla, the eccentric Serbian genius who revolutionized the industry with his AC inventions; and George Westinghouse, the tough Pittsburgh industrial entrepreneur who commercialized Tesla's AC inventions. Jonnes describes the bitter corporate battle to dominate the brand new electrical industry (including the first controversial use of the electric chair) and how the personalities of each of these three titans--Edison, Tesla, and Westinghouse--determined the fates of their young companies.


EXTREME ART!
Jean Francois Detaille - EXTREME Artist and Entertainer
This fast-paced, exciting, spectacular, and unique program is designed to awaken the artist AND business visionary in you! Detaille draws a parallel between the world of business and the inner motivation and inspiration of the artist. Don't miss his "bigger than life" action painting plus performance art that combines dance, music, artistry, and intrigue.

See Francois in action here: http://www.extremekeynotes.com/


Evening Open for Associate Member and Allied Partner Events
Monday, May 19
7:30 a.m. - 5:30 p.m. Registration/NAED Knowledge Store

8:00 - 10:00 a.m. Opening General Session

This Second General Session Will Give You a Global Perspective!
Global Distribution Panel: Challenges and Opportunities

Panel Facilitator: Tammy Miller - NAED Chairman, CEO of Border States Electric Supply headquartered in Fargo, ND, an independent electrical distributorship with locations in eight states along both the Canadian and Mexican borders of the U.S., as well as a branch in Juarez, Mexico.

Join NAED Chair Tammy Miller and our distinguished international panel of distributors to gain a greater understanding of marketplace realities that face electrical wholesalers  in Europe, elsewhere in North America, and on the Pacific Rim.


Topics discussed will include threats and targets of opportunity such as:
• Counterfeit products
• Construction industry swings
• The latest supply chain strategies
• The best choices to make in terms of profit potential in new markets

PANELISTS:

Christof Bonn
CEO of BTF & Co., an independent distributorship founded by his father and headquartered in Coelbe, Germany
Gilles Deraison
Member of the Executive Management Team of Paris-headquartered Rexel S.A. and President of the European Union of Electrical Wholesalers (EUEW).  
Robin Norris
Chief Executive Officer of Hagemeyer Australia - Asia Pacific
Elaine Gerrie
COO at Gerrie Electric, headquartered in Burlington, Ontario
Miguel Rubalcava
President of Asociación Nacional de Comerciantes de Material y Equipo Eléctrico  (ANCOMEE), headquartered in Mexico City.


 

 

 

 

 

 


Keynote Presentation

The Starbucks Experience: Passion, People, and Coffee
Orin Smith - Former Starbucks President and CEO

Having grown from a small neighborhood operation into a multi-billion dollar organization, Starbucks is now one of the most admired brands and successful companies ever known. So how did they do it? Coffee purists speak to an almost “mystical” experience surrounding Starbucks coffee.  Business watchers point out a distinctive brand that is difficult to match. Former Starbucks president and CEO Orin Smith will tell you it’s these distinctive qualities and others at the core of the Starbucks experience.  Mix in vision and passion, audacious goals, a people-driven culture, and an unrelenting commitment to social responsibility in all aspects of business, and you get a company infused with character, soul, and success. Hear Smith’s visionary perspective on the coffee industry and how coffee became the star.

10:15 a.m. - Noon Concurrent Education Session

Global Distribution: One-On-One Panel
Panel Facilitator: Tammy Miller - NAED Chairman, CEO of Border States Electric
Panelist: Robin Norris, Christof Bonn, Gilles Deraison, Elaine Gerrie, Miguel Rubalcava
Not 101, but one-on-one. If the views of the distributors on the international panel in the general session caught your attention, join them in an informal breakout discussion group to find out even more about how they are identifying emerging problems and turning threats into advantages in the markets they serve. Line, Hadden makes the business case for distinguished leadership and employee practices.


10:15 a.m. - Noon Concurrent Education Session

More to the Bottom Line: Customer Profitability Analysis for Distributors (repeat)
Brent Grover - Managing partner of Evergreen Consulting, LLC, NAW Institute for Distribution Excellence Fellow, and author of More to the Bottom Line: Customer Profitability Analysis for Distributors


10:15 a.m. - Noon Concurrent Education Session
Emerging Opportunities in Today's Mergers & Acquisitions Environment For Electrical Distribution
(repeat)

Michael Marks - Managing partner of Indian River Consulting

10:15 a.m. - Noon Concurrent Education Session

Getting Paid for What You Do (repeat)
Dr. Al Bates - Chairman and founder of the Profit Planning Group


1:00 - 2:15 p.m. Concurrent Education Session

Panel: The Strategic Imperative: Standardizing & Synchronizing Information
Moderator: Bethany L. Sullivan, president Profitability Analytics Unlimited
Instant access to information is the price of entry in a global, networked economy. Every day, more and more end-customers base their buying decisions on the accuracy, completeness, and timeliness of information---i.e., the ease of doing business. In the not too distant future, information may even become more important than having the product in stock. Join our esteemed panel of experts as they share their insight into the future of the electrical distribution industry with (and without) standardized and synchronized information, as well as the importance of aligning business strategy with technology.

In this session, you will learn how:
• Standardized and synchronized information is the newest strategic imperative for a business leader
• The electrical distribution industry can sustain its competitive position in a knowledge-based global economy by measuring supply chain performance
• Improvement in the introduction of new products can help manufacturers and distributors grow their top and bottom lines

1:00 - 2:15 p.m. Concurrent Education Session

Trends & Traps in Residential Construction: The NAED Roadmap to Future Opportunities
Michael Marks - Partner Indian River Consulting Group
By 2012, the housing market will return to the expansion side of the economic cycle. The consumption of electrical products, in aggregate, will increase over the period. But how will the channel flows shift and rebalance to accommodate new formats and how will those changes impact the traditional electrical distributor?

Learn the answers to these and many more questions:
• How does home center pricing actually work and how will it align with traditional electrical distributor pricing structures?
• Are builders going to source more directly from distributors?
• How much electrical volume is migrating into the home automation channels and why?
• How is private label going to play out in the residential market?

1:00 - 2:15 p.m. Concurrent Education Session

Set Your Company Apart with NAED Industry Certification (repeat)
John Kiso - NAED Educational Program Manager


1:00 - 3:40 p.m. Innovation Workshop

Success Thinking, Edison Style: Driving a Solution-Centered Mindset
Sarah Miller-Caldicott - Author of Innovate Like Edison: The Success System of America’s Greatest Inventor, the #1 nonfiction book on Amazon.com, #1 book in the category of innovation, and the #3 book in the category of Business and Investing (as of January 2008)
Thomas Edison created competitive advantage by expanding the range of possible solutions to every problem he encountered, including the way he set goals, his positive mental outlook, his willingness to take risks, and his belief in developing teams that journeyed the extra mile to create outstanding customer value. Developing a solution-orientation for you and your team is the first step toward becoming a successful innovator, and driving a climate of innovation in your organization.

You will learn how to:
• Employ Edison's method of aligning goals to passions, identifying why this is in line with the best practices of neuroscience today
• Move from negative thinking toward success thinking
• Engage a mindset of learning to "lean forward toward solutions" rather than "backing away" from them

See reviews on Caldicott’s book:
USA Todayhttp://www.usatoday.com/money/books/2007-10-28-innovate-like-edison_N.htm

Fortune Small Businesshttp://money.cnn.com/2007/10/09/smbusiness/Edison.fsb/


2:30 - 3:40 p.m. Concurrent Education Session

Panel: The Strategic Imperative: Standardizing & Synchronizing Information (repeat)
Moderator: Bethany L. Sullivan, president Profitability Analytics Unlimited


2:30 - 3:40 p.m. Concurrent Education Session

Emerging Trends & Traps in Residential Construction: The NAED Roadmap to Future Opportunities
(repeat)
Michael Marks - Partner Indian River Consulting Group


3:50 - 5:25 p.m. Strategic Planning Booth Session

Supplier-hosted booths, appointments only
The time spent at NAED’s Strategic Planning Booth Sessions is so valuable that our members asked for more! Now you have an extra afternoon to fit in more appointments with top level key executives from your trading partner companies.Twenty-minute appointments with five minutes in between appointments. Make your discussions more productive by using NAED’s Strategic Framework Guide to prompt you to ask each other the right questions and be prepared with answers. You’ll find other appointment planning resources here.

Separate registration is required.
Click here for form
.

Evening Open for Associate Member and Allied Partner Events
Tuesday, May 20
7:00 a.m. - 2:00 p.m. Registration/NAED Knowledge Store

7:30 - 11:50 a.m. Strategic Planning Booth Session


Separate registration is required.
Click here for form
.


7:30 - 9:10 a.m. Four 20-minute appointments with 5-minute breaks in-between
9:10 - 10:10 a.m. Open Format
10:10 - 10:15 a.m. Break
10:15 - 11:50 a.m. Four 20-minute appointments with 5-minute breaks in-between

Supplier-hosted booths, appointment and open-format times

More than four hours of direct face-to-face interaction with top level executives all in one place for your convenience. Start with a complimentary continental breakfast, then spend the morning driving your business by meeting with your trading partners for strategic planning dialogue.

Make your discussions more productive by using NAED’s Strategic Framework Guide to prompt you to ask each other the right questions and be prepared with answers. You’ll find other appointment planning resources here. NAED recommends that distributors and suppliers set up appointments well in advance of the booth session.


9:00 - 11:00 a.m. Spouse Breakfast

Cooking Demonstration on D’lightful & D’lectible Desserts
Come and enjoy a wonderful networking breakfast while you learn cooking techniques from award-winning San Francisco Marriott chefs. Executive Pastry Chef Keith Jeanminette will demonstrate cooking crepes and how to decorate dessert plates with chocolate, fresh fruit, sauces, etc. Then Pastry Chef Loan Co will give a taste-tempting demonstration of her pulled sugar techniques.

Separate registration is required.
Click here for form
.
$25 per person!

1:30 - 2:45 p.m. — Concurrent Education Session

Panel: Assembling Your Leadership Team for Growth
Moderator: Ed Orlet - NAED Director of Development
One of the biggest challenges for a growing company is developing a leadership team. While entrepreneurs may be conditioned to do everything themselves, a larger company demands different competencies. This panel discussion will feature successful distributors and manufacturers who have managed their growth by understanding the importance of assembling a great management team.

 

You will learn:
• At what stage of growth you need to start adding specialists
• What your organizational chart should look like, and when you NEED an organizational chart
• The attributes of a well rounded management team

1:30 - 2:45 p.m. Concurrent Education Session
From CRM to DRM – How Customers Are Starting to Manage You
Jeff Greene - Executive Director of Client Services, Gold Group
Find out how technologies ranging from Web 2.0 to mobile are poised to disrupt the way distributors have been managing their customers. Real-world examples from both inside and outside the electrical industry, handouts of critical web links worth visiting and engaging role-play will provide perspective on “Distributor Relationship Management” and show you how to profit from it. Example cases will include: call-centers answering questions via SMS text messages, and wireless inventory management; shared customer “wikis” replacing conversations with account reps; websites that “sell” product to customers based on their past buying behavior; and more.


You will learn:
• How to understand the rapid changes affecting CRM technology in multiple industries
• How electrical distributor customers will begin using these new technologies
• How to harness this knowledge to begin planning next-generation CRM programs for electrical distributors

1:30 - 4:00 p.m. Education Session

Green Construction Panel: A Horse of Another Color?
Moderator: Joe Salimando - Columnist, Publisher, Market Researcher
What happens when a construction project is dyed green by the owners and architects? Can we define what green means--electrically, at least? How is a green construction project different for electrical contractors, distributors, and manufacturers? Our panel of experts -- including electrical contractors who have "done" sustainable work -- will tackle the present and future of green construction, with real-world knowledge . . . and do their best to answer the grayest of your questions. This special 2 1/2-hour discussion features two panels, including experts and electrical contractors with "green" experience. This is your chance to catch up with "electrically green" matters . . . and ask questions.

Panelists include: a representative from the U.S. Green Building Council, a consultant working with distributors on wind power, and representatives from contractors Collins Electric (northern California), E.C. Company (Oregon), and Joe Swartz Electric (Texas)

Even our moderator is green. Joe Salimando has worked in the electrical biz for 23 of the past 29 years (he now writes for TED Magazine and tedmag.com). In the six "missing" years, Salimando was editor of Waste Age, the waste industry's #1 publication – during which time municipal recycling programs were initially introduced in much of the U.S.


6:00 - 10:30 p.m. NAED Centennial Celebration & Awards Banquet

You won’t want to miss this special finale event of the Summit! This is your chance to join the Who’s Who of the industry while you enjoy a fabulous evening of networking, dining, awards, and live entertainment from the classic rock band, Foreigner, sponsored by Legrand North America. More info here.

NAED awards will recognize those members who have made invaluable contributions to our association and the electrical industry. Plus, you’ll find out who won TED Magazine’s “Vacation of the Century” prize.

Dress: Formal evening attire (black tie optional)
Click here for tux rental information

Wednesday, May 21
Departures. See you next year in Fort Lauderdale, Fla! Mark your calendar for May 16-20, 2009.

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