Value Added Services
A Distributor Guide on Monitoring & Recovering Costs

Electrical distributors who work to improve services will be rewarded with reduced processing costs and better customer satisfaction and revenue streams from customers who value service.

This report addresses the importance of evaluating and ranking basic services' satisfaction and importance by customer segment; how to develop benchmarks for service costs and areas where services are insufficient; and how to best identify and produce a new service development process.

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Customizable Worksheets: Listed below are worksheets from the 2017 Value-Added report in an easy-to-use editable format so you can implement in your own business today.

Archived Resources
Download 2008 whitepaper

Download Whitepaper

Value-added Services: Monitoring & Recovering Costs
This guide includes suggestions to evaluate the true costs of provided services, methods to identify chargeable value-added services, downloadable templates, worksheets, and best practices to communicate the importance of understanding these costs to your customers and employees.

Upon purchase of the report you will receive an email confirming your order, followed by an additional email with a link to the report.
Regular price: 349.00
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  Primary Subject Area:

  Business Profitability 
  Sales & Marketing 


  Prepared by:
  NAED South Central Region Council

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