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(2021) Aligning Digital Services with Customer Expectations: Executive Summary

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Non-Member Price:$129.00

  • The COVID-19 pandemic supercharged digital transformation trends as NAED members continued to evaluate services that align with their customers’ needs. This report is a follow-up to the section in 2019’s Building a Connected Business that discussed more dynamic, sustainable revenue streams. It highlights the impact of digital transformation trends today, and unpacks the opportunities and processes involved in offering more digital services and solutions. While it focuses on the perspective of the contractor customer and how to meet expectations, many of the concepts can work for other customers too. This download includes only Section 1: Executive Summary (22 pages) We would like to thank Rockwell Automation and the NAED Foundation’s Channel Advantage Partnership for supporting this research.

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(2021) Aligning Digital Services with Customer Expectations: Full Report

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Non-Member Price:$699.00

  • The COVID-19 pandemic supercharged digital transformation trends as NAED members continued to evaluate services that align with their customers’ needs. This report is a follow-up to the section in 2019’s Building a Connected Business that discussed more dynamic, sustainable revenue streams. It highlights the impact of digital transformation trends today, and unpacks the opportunities and processes involved in offering more digital services and solutions. While it focuses on the perspective of the contractor customer and how to meet expectations, many of the concepts can work for other customers too. The report is bookmarked and divided into five sections.  Section 1: Executive Summary (22 pages)  Section 2: Digital Services Landscape in the Electrical Distribution Industry (31 pages)  Section 3: Understanding Today’s Electrical Distributor Customers (25 pages)  Section 4: Considerations in Becoming a Future-Proof Electrical Distributor (45 pages)  Appendices I-IV: The appendices feature results from NAED’s 2020 Value-Added Services Benchmarking Survey and selections from 2019’s Building a Connected Business report We would like to thank Rockwell Automation and the NAED Foundation’s Channel Advantage Partnership for supporting this research.

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2021 Talent Development Benchmarking Report

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Non-Member Price:$899.00

  • Updated in 2021, this report includes benchmarks for distributors general HR practices, organizational statistics, training, and recruiting efforts. Organizational statistics are divided by number of branches, as well as roles such as warehouse, outside sales, and branch managers.

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2022 NAED Cross-Industry Compensation and Benefits Bundle

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Non-Member Price:$1,200.00

  • The 2022 results are based on confidential surveys from 959 distribution companies, representing over 10,000 locations. The bundle features the PDF of aggregated results while the Excel provides the results for various roles, experience levels, and by MSAs (Metropolitan Statistical Areas).

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Economic Outlook - Annual Subscription

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Non-Member Price:$1,600.00

  • Thanks to a generous contribution from Schneider Electric and Hubbell, Inc. the annual subscription will be FREE to distributors for 2023. The annual price includes a subscription to four quarters of the Economic and Industry Sector Outlook. This new report includes in-depth analysis of 11 different industry sectors, an exclusive NAED Construction Index to track growth for many MSAs, and a general economic overview to track trends. NAED is working with economic experts to create a report that consolidates all the information in one place, so you don't have to. Upon purchase of this report you will receive an email confirming your order, followed by an additional email with instructions to access to our private online community to obtain the report and ask questions or discuss trends.

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Expert Insights: Building A Connected Business for the Future

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Non-Member Price:$0.00

  • TED Magazine featured a series of five articles that shared the perspectives of distribution industry experts on the transition to digital. Each article builds on focuses on key elements to drive initiatives for your customers and your team. They have been combined into one document for your convenience. Article 1: Starts with the Customer Article 2: Data as the Conduit for Connected Business Article 3: Without a Culture Shift, There is No Connected Business Article 4: The Critical Role of the Website Article 5: What’s Standing in Distributors’ Way?

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Making Strides with Data Insights: Profiles in NAED Member Success Stories

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Non-Member Price:$399.00

  • Unsure of what or how data can help your business move the needle? Check out these creative uses of data and analytics to see how distributors are capitalizing on the possibilities.

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NAED 2024 HR & Training Benchmarking Report

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Non-Member Price:$999.00

  • The results of the HR & Training Survey provide important benchmarks on HR practices, onboarding programs, professional development approaches, and organizational statistics. Last conducted in 2021, the report also includes trended data from 2021 and 2019 for your reference.

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NAED's Journey Map of Product Data

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Non-Member Price:$599.00

  • Product data is essential for NAED members but is often a source of frustration. This report features an industry-specific journey map, nine friction points that lead to inefficiencies, and suggestions to improve practices for distributors and manufacturers.

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NAED's Market & Product Overview

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Non-Member Price:$699.00

  • The results of the Market & Product Survey provide NAED members with a snapshot of the market, including top product categories sold, largest customer segments, and market strategies. New this year, NAED included information from the Market Data Program and the NAED PAR Report, as well as leakage estimates and expected revenue changes. NAED members working in sales, marketing and other key positions completed this survey. The NAED Education & Research Foundation would also like to recognize Siemens for their outstanding support of this work. Thank you. Please contact the NAED's Member Engagement Team or Research Team for more information.

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