Missouri River Conference

FEATURED SPEAKER

Gregory Tall

Gregory Tall is a high-energy trainer and facilitator who helps people become better communicators. Throughout his career, Gregory has been a trusted people solutions provider to high-level decision-makers at rapidly-growing businesses. More simply put, Gregory has spent lots of time being a value-added partner for the most demanding leaders and executives. Some of Gregory's past employers include Sapphire Technologies, AT&T, Roosevelt University, and Teach For America. Since launching the Gregory Tall Company in 2015, he has delivered training for a wide range of associations and businesses including the Associated Equipment Distributors, the Mechanical Contractors Association of Eastern Missouri, Molex, Navistar, and UGN Automotive. Participants in Gregory's workshops can always count on getting two things: actionable takeaways about how to communicate with customers and other stakeholders in the most compelling way, and a learning experience driven by high-energy delivery, interactive facilitation, visual storytelling, and integration of media & technology. 

Gregory holds an M.BA. from Roosevelt University, a Bachelor's Degree from the University of Illinois at Urbana/Champaign, and has earned the Professional in Human Resources (PHR) designation. He is also an avid reader & walker, a public radio junkie, the owner of a growing collection of vinyl albums, and someone who absolutely insists on having a chocolate chip cookie. Every. Single. Day.

Session Description: "Cause Breakin' Up is Hard to Do"

Retain B2B Customers With A Service Experience That Proves Your Love

Sales and service are dead. In the global marketplace, service sells. If your business is like many others, 80% of your sales are generated by just 20% of your customers. That means your business’s growth relies on its ability to acquire and retain customers that love you. How do you make it happen? By delivering a best-in-class customer service experience! Forget about trying to underbid competitions: you can never cut your way to higher profitability. This session focuses on using a proactive and consultative approach to B2B customer service that will help you deliver an experience that will be a true competitive advantage. 

Attendees will take away actionable ideas for how to...

• Build a deeper understanding of your customers' business
• Go from being a transactional vendor to a relational partner
• Leverage service as a value-added competitive advantage

Optional Event Functions