Chief Executive Officers from ConneXion, Edges Electrical Group, Kendall Group, Mayer, Rexel, Springfield Electric Supply, Standard Electric Supply Co, United Electric Supply, Werner Electric Supply and Wiseway Supply recommended the need for a White Paper to help NAED member distributors.

The goal of this whitepaper is to outline the limitations of the existing technology provided by Epicor Eclipse and other ERPs as related to service management and to provide a product definition of the functional requirements for service management tools for wholesale distributors.

This committee identified nine functional areas for services that need to be addressed:

• Industrial automation
• Building automation
• Wire cutting
• Customer training
• Light manufacturing – custom products
• Storage and staging
• Onsite trailers
• Onsite job boxes
• Fixture carts

Within these functional services we identified five categories of functional requirements:

• Advanced logistics
• Field services
• Customer products – manufacturing
• Software license renewals
• Software integrations that are necessary for wholesale distributors to accurately measure and bill for services to our customers

Download the White Paper here.