What is included?
Provide your staff the knowledge they need to be the expert for your customers.
Get Ahead of the Competition from the Start
For more than 30 years, the Electrical Products Education Course (EPEC) has been educating successful sales professionals in the electrical distribution industry. The three, tiered levels of recognition – Bronze, Silver, and Gold – provide information about individual products, their applications and how they are interrelated with other products in electrical systems.
With more than 11,000 graduates, EPEC has become known as the cornerstone of sales and product training in the electrical distribution industry. In addition to the initial three levels, specialized versions such as EPEC Lighting, EPEC Automation, and Datacom & Video are also available.
Increasing employees' electrical product knowledge helps to elevate a business and sell more electrical products than the competition. According to the Wharton School of Business, 73% of customers say that product knowledge is what they need most from a sales rep, and sales associates who participated in training sold 123% more than those who didn’t.
Completing EPEC can help the sales team with:
1) INCREASED CONFIDENCE
Research shows that customers come into a retail shop for the expertise that they can’t get when shopping online. A sales team well-versed in the products they sell can speak to their customers more confidently, understand and solve their problems, and help provide them with the best solution for their needs. By demonstrating a solid understanding of electrical products, installation and project planning, the sales team earns trust and elevates the customer relationship to a trusted, knowledgeable partnership.
2) EFFECTIVE COMMUNICATION
3) IMPROVED REQUIREMENTS ANALYSIS AND RECOMMENDATIONS
Customers benefit from being offered a complete, holistic solution. They may know the products they need but will gain from recommendations on complementary items and insight into how the products they’re purchasing can best fit into their overall project. The EPEC Triangle teaches the interrelation between products throughout the system and how to identify opportunities for cross-selling recommendations. The course emphasizes how to analyze requirements and work with customers to delve into their projects and help them choose appropriate products to achieve the best results.
The EPEC Forum
Gain access to a Community of your Peers, receive help from industry mentors and collaborate with other students preparing for final exams. Download the Connect Quick Start Guide for more information. Visit the Connect forum.
Advance your Career and Training Goals
EPEC Forum [NAED login required]
EPEC Manager Guide [PDF]
EPEC Reference Guide [PDF]
NAED Budget Calculator [Google spreadsheet]
"This was a very informative module. I feel more educated on nema type enclosures and hazardous location products than I did before. In fact, I’m amazed at the customers I’ve helped with hazardous material items and nema enclosures just recently since doing this module!"
EPEC not only helped me learn about products, but also taught me to help the customer with their entire project in mind. Getting one order from a customer is great, but helping that customer consistently and being looked upon as a partner is a very rewarding feeling. I feel my customers and coworkers have taken notice that the EPEC program has had a very positive impact on me and I would encourage other to take the EPEC challenge.
"The EPEC Automation program will not only give you a better understanding of how to identify, locate and sell automation products, it will also enable you to assemble complete automated solutions for your customers."
As I continue through EPEC, I’m learning more and more that I can put into my everyday work routine. This past week I had a vendor come in and talk about different firestop products and I could easily relate to the conversation. Looking forward to moving on to the final book of Silver.
"EPEC Automation is a great introductory course for salesmen looking to expand their selling opportunities. The knowledge gained from this course will provide a strong understanding of the automation process while covering the key products and concepts necessary to excel in this market."
"The most informative module in the gold series. Very interesting material. Thank you guys for everything."
"Silver was much more interesting than Bronze. I appreciate the depth of exploration on specific topics. It brought my understanding of electrical to a new level. I can't wait for gold! I can't imagine what it has in store."
"I would recommend EPEC to everyone wanting to do electrical sales. It was very helpful. There was some things that I asked people with 20-30 years of experience and they didn't even know."
"This module was especially useful for building product knowledge and taking an in-depth look at some of the stats associated with lamps and fixtures."