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Building a Connected Business for the Future is a set of resources that focuses on the introduction and implementation of various digital capabilities. Since digital transformation can mean different things, the NAED Foundation developed these resources exclusively for all NAED members. They provide a road map and tools to determine which technologies and services may best fit with your company’s strategic plans. Since 2019, NAED worked with Frost & Sullivan to produce the following:

  • Building a Connected Business (2019)
  • Readiness Assessments (2020)
  • Aligning Digital Services with Customer Expectations (2021)

These resources fully explore how digital capabilities can help members prepare for the future with a suggested technology stack and recommendations to help your team drive new processes, customer solutions, and ideas.

Download the Executive Summary here, and/or go to the online store to download your own complimentary copy of the original Building a Connected Business Report (login to the e-store and member pricing will be reflected at checkout).


Aligning Digital Services with Customer Expectations (2021):

The COVID-19 pandemic supercharged digital transformation trends. This report is a follow-up to the section in 2019’s Building a Connected Business that discussed more dynamic revenue streams. It unpacks the opportunities and steps involved in offering digital services and solutions. While it focuses on the perspectives of the contractor customer, much can be applied to other customers too.

Like other Connected Business offerings, suggestions can be tailored to match your company’s objectives and scale. The report is divided into the following four sections with additional appendices (each section bookmarked for easier navigation):

  • Section 1: Executive Summary (22 pages)
  • Section 2: Digital Services Landscape in the Electrical Distribution Industry (31 pages)
  • Section 3: Understanding Today’s Electrical Distributor Customers (25 pages)
  • Section 4: Considerations in Becoming a Future-Proof Electrical Distributor (45 pages)
  • Appendices I-IV: The appendices feature results from NAED’s 2020 Value-Added Services Benchmarking Survey and selections from 2019’s Building a Connected Business report

Click here to go to the online store to download your copy. The Executive Summary is complimentary to NAED members until September 30, 2021 (members may download the entire report for $129). To receive member pricing, please log into your member profile.

  • Executive Summary: Free to NAED members until September 30, 2021
  • Member Price: $129 (Full Report); Executive Summary is complimentary until August 20, 2021
  • Non-Member Price: $699

We would like to thank Rockwell Automation and the NAED Foundation’s Channel Advantage Partnership for supporting this research.


Digital Readiness Assessments (2020):

“Where do we start?” The publication of Building a Connected Business prompted many conversations regarding initial steps to build a digital strategy. Critical to enhance capabilities are your people and your technologies. Based on the frameworks presented in the 2019 report, we produced two different assessments to help determine your plans:

  1. Change Readiness
  2. System Readiness

Your team provides the information to plot out your starting point and next steps by answering the assessments. The results and corresponding recommendations determine your readiness in a variety of different business areas on a scale of 1-4. There’s no time like now to prioritize where you want to invest your resources.

Check out the video, download the brochure, or contact NAED’s Member Engagement Team to learn more about this interactive tool that helps you take the guesswork out of your plans.


Building a Connected Business (2019):

This is the offering that introduced ideas and capabilities to build a more connected, seamless, and efficient business for the industry. Building A Connected Business presents a business systems roadmap and timeline to help your company prioritize, plan, and implement various digital strategies. Critical capabilities and technologies to optimize processes and power growth are also outlined in 21 opportunity profiles. You can download the Executive Summary here.

The full report is now included in the Readiness Assessments so you and your team can determine if you would like to focus on internal operations, customer experience, or both.

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