Value Added Services

A Distributor Guide on Monitoring & Recovering Costs

Electrical distributors who work to improve services will be rewarded with reduced processing costs and better customer satisfaction and revenue streams from customers who value service.

This report addresses the importance of evaluating and ranking basic services' satisfaction and importance by customer segment; how to develop benchmarks for service costs and areas where services are insufficient; and how to best identify and produce a new service development process.

[Members only; Non-members contact our Member Engagement team below.]