2020 Value Added Services Benchmarking Report


Conducted every two years, survey results benchmark the value-added services that electrical distributors currently offer to their customers.

The findings reveal the significant number of services electrical distributors offer as well as the value they provide to their customers. These important benchmarks help NAED members evaluate where they are today and develop a possible roadmap in offering new services in the future. New this year are breakouts by sales volumes and results from previous surveys. You’ll also find:

  • Services by category including financial, inventory management, and technology
  • Approaches to pricing and how services are offered to customers
  • Increase/decrease in revenue from previous year
  • How services are marketed to customers
  • Panel shop and modification shop

Thank you to the members of NAED who took the time to complete this survey. Your responses provide important insights to the industry’s practices and strategies.

Download the Report [Members only; Non-members contact our Member Engagement team.]

Contact NAED's Member Engagement Team or Research Team for more information. 

Primary Subject Area: Sales, Operations, and Services

Audience: All NAED members

Published: 2021

Prepared by: NAED 

Member Price: $129.00

Non-member Price: $349.00


More Resources

Listed below are worksheets from the 2017 Value-Added report in an easy-to-use editable format so you can implement in your own business today.

Download Worksheet Bundle 
[ 4MB ZIP File]


Worksheet Bundle Includes:

  • Asset Improvement Worksheet
  • Expenditure Reduction Worksheet
  • Process Improvement Worksheet
  • Revenue Enhancement Worksheet
  • Special Services Worksheet

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