Value Added Services
A Distributor Guide on Monitoring & Recovering Costs
Electrical distributors who work to improve services will be rewarded with reduced processing costs and better customer satisfaction and revenue streams from customers who value service.
This report addresses the importance of evaluating and ranking basic services' satisfaction and importance by customer segment; how to develop benchmarks for service costs and areas where services are insufficient; and how to best identify and produce a new service development process.
Primary Subject Area: Business Profitability
Sales & Marketing
Audience: Electrical distributors.
Prepared by: NAED South Central Region Council
Member Price: Free
Non-member Price: $349.00